Conflict is a part of being human. In this session, we’ll take an in-depth look into the varying conflict styles and how to view them each as essential tools in conflict resolution.  We’ll also discuss a useful framework to use during the conflict resolution process based on the book ‘Crucial Conversations: Tools for Talking When Stakes are High’ by Kerry Patterson, Joseph Grenny, and Ron McMillan, et al.  Join for an interactive session discussing the tricks and traps of conflict resolution and how to work toward being more adept in coming to a resolution.