Mini Workshop

Using Metrics to ID Issues and Drive Improvement Activities

Wednesday, September 29, 2021, 12:30 PM - 2:00 PM

The workshop is led by two industry experts in root cause analysis and critical thinking. It starts with the breakout groups reviewing and discussing a vendor’s metrics report. What does the data tell you? What additional information do you need? What action might you take? Then the group will come together to discuss the themes and pull out principles for data review and analysis. We’ll look at the next month’s metric report and see what that tells us. We’ll end with key takeaways, Q&A and discussion.

Learning Objectives:

  1. Describe the importance of critical thinking when assessing metric reports
  2. Examine metrics reports critically and determine actions
  3. Give examples of where metrics can provide a misleading picture

Faculty: